Privacy

What we collect, and what we don’t.

We are Metal Roof Factory, a metal roofing manufacturer and installer based in Nanaimo, British Columbia.

Last updated: 14 October 2026 (added Google Analytics)

British Columbia’s Personal Information Protection Act applies to us. So does Canada’s anti-spam legislation.

This policy explains what personal information we collect, why, what we do with it and what you can ask us to do about it. It is written to be read rather than to protect us, and it is short because we collect very little.

What we collect

When you use the contact form, we collect what you type into it: your name, your email address, the enquiry type you select, and whatever you write in the message. If you include a phone number or a property address in your message, we have that too.

When you call us, we have your phone number and whatever you tell us.

That’s it. We don’t have an account system, we don’t sell anything online, and we don’t ask for anything we don’t need to answer your enquiry.

What we don’t do

We think this list matters more than the one above.

  • No advertising profiles. We use Google Analytics to count visits (see Analytics below), but we don’t use it to build advertising profiles or to identify you.
  • No advertising or tracking cookies. No pixels, no remarketing tags, no third-party scripts following you around.
  • No selling or renting your information. Ever, to anyone, for any purpose.
  • No marketing list. Sending us an enquiry does not sign you up for anything. If we ever start a mailing list, it will be something you deliberately opt into.
  • No profiling and no automated decision-making.

Why we collect it

One reason: to answer you and, if it goes that way, to quote and carry out work.

Specifically that means replying to your enquiry, asking follow-up questions about your roof, preparing a quote, scheduling and performing work, and keeping ordinary business records of jobs we’ve done.

If you’re a contractor sending us a property address, we also use it to administer our protected lead policy — recording which addresses belong to which account, and for how long.

Protected lead policy →

The instant estimate tool

When the instant estimate is available on our website, it works like this.

You see the price before we ask for anything. You type an address, trace the roof on a satellite map, and the range appears. Up to that point we have not asked who you are, and nothing about you is stored.

If you then ask us to email the estimate, we store your name, your email address, the address of the building, the outline you drew, the choices you made about pitch and complexity, the range that came out, and any notes you added. We also store the exact wording of the consent you ticked, along with the time and the IP address it came from, because Canada’s anti-spam law puts the burden of proving consent on us rather than on you.

The consent is for email about your roof. Nothing else, and you can withdraw it at any time by replying to any message we send or by using the contact details at the bottom of this page.

The map comes from Google. Loading it means your browser talks to Google directly, and Google may collect information about that in the ordinary way it does for any site using Google Maps. The address you type is sent to Google to find the building. We do not send Google your name, your email address or anything else about you.

Estimate enquiries are kept on the same footing as any other enquiry — see How long we keep it.

Who else sees it

Our email provider. Messages sent through the form arrive as email and are stored with whoever hosts our mail.

Our own crew and suppliers, where a job requires it. If we’re forming panels for your roof, the people making and installing them see what they need to.

Google, if you use the instant estimate. Loading the map means your browser talks to Google, and the address you type is sent to Google to find the building.

Nobody else, except where the law requires it.

Some email and hosting services store data on servers outside Canada, including in the United States, which means that information may be subject to the laws of those countries. If that matters to you, contact us by phone instead of using the form.

How long we keep it

We keep enquiry messages for about 24 months, so we can pick up a conversation that went quiet and so we can honour the twelve-month protected lead commitment with a record behind it.

Records relating to work we actually carried out are kept longer, because tax and business-record obligations require it.

You can ask us to delete your information sooner. See below.

Keeping it secure

The site runs over HTTPS. Access to enquiry messages is limited to the people who need it to do the work.

We’ll be straight with you: we’re a small roofing company, not a security firm. We take reasonable precautions appropriate to the sensitivity of what we hold — which is your name, your email and a description of your roof. We don’t collect payment card details, government identifiers or anything of that kind through this website, and we’d encourage you not to send them to us.

Your rights

Under BC’s Personal Information Protection Act you can:

  • Ask what we have about you, and get a copy of it
  • Ask us to correct it if it’s wrong
  • Ask us to delete it, subject to records we’re legally required to keep
  • Withdraw consent to us using it, though that may mean we can’t continue helping you

Call 250-975-0588. We’ll respond within 30 days, which is what the Act requires.

If you’re not satisfied with how we handle it, you can complain to the Office of the Information and Privacy Commissioner for British Columbia.

Cookies

This site uses the cookies WordPress needs to function, plus Google Analytics cookies that count visits. There are no advertising or remarketing cookies.

Analytics

We use Google Analytics to see how many people visit, which pages they read, roughly where they came from, and when someone taps our phone number or sends an enquiry. It tells us whether the site is doing its job.

Google processes that data under its own privacy policy, and may store it outside Canada. We never send Google your name, email, phone number or property address, and we look at the numbers in aggregate rather than trying to identify anyone. You can block analytics with your browser’s privacy settings or an ad blocker, and the site will still work normally.

Children

This site is aimed at people buying roofing. We don’t knowingly collect information from anyone under 13, and there’s no reason a child would be using it.

Changes

If we change this policy we’ll update the date at the top. If we ever start collecting something materially different — analytics, a mailing list, online payments — we’ll say so plainly here rather than quietly amending a clause.

Contact

Metal Roof Factory
Nanaimo, British Columbia
250-975-0588