Trade policy

Your customer stays your customer.

Any address you bring us is locked to you for twelve months.

We supply metal roofing to contractors. We also install it. Those two things sit awkwardly together, and any roofer who’s been in business a while has already spotted the problem.

This is a published commitment. If we break it, you can point at this page.

You send us plans for a job you’re quoting. We now have the address, the roof and the customer’s name. What stops us calling them?

The answer shouldn’t be “trust us.” So here it is in writing.

The policy

Any property address a contractor brings us is locked to that contractor for twelve months.

For twelve months from the day we receive it, we will not quote installation on that property to anyone but you. If the homeowner contacts us directly during that period, we tell them the job is already with a contractor and we send them back to you.

What counts as bringing us an address

Any of these, and the clock starts the day it lands.

• Plans or drawings
• A takeoff
• Measurements with an address attached
• An address sent for pricing, even before there’s a job

You don’t have to ask for the protection or mention this page. It applies automatically.

What stays ours

Anyone who finds us on their own. Our website, our phone, our advertising, our sign on a truck. If a homeowner calls us first, that’s our customer, and if you later quote the same job that’s ordinary competition and neither of us has a complaint.

The line is simple: whoever brought the address owns it.

If an address is already spoken for

Sometimes you’ll bring us a property we’re already quoting, or that another contractor brought first.

We’ll tell you immediately — before we price anything, not after you’ve done the work of putting a bid together. We won’t say who, because that’s their business, and we’d do the same for you.

You’ll always be told before you spend time on it.

After twelve months

The lock expires. If you’re still working the job, send it again and it resets. If it’s gone cold and the homeowner comes to us later, they’re an ordinary enquiry.

Twelve months is deliberately long. Reroofs sit in someone’s drawer for a season, and a policy that expired in ninety days would be a policy that protected nothing.

Why we’re publishing it

Because a private assurance is worth nothing.

If this only existed as something we said on the phone, you’d have no way to hold us to it and no way to know whether we said the same thing to the last person.

Publishing it means it’s checkable. If we break it, you can point at this page.

It’s a policy rather than a signed contract, and we’d rather be honest about that than dress it up. What makes it real is that it’s public, dated, and that we operate on an island where a supplier who did this once wouldn’t get a second chance.

The plain version

We would rather be the shop that forms your panels for the next twenty years than the outfit that won one roof and lost the trade.

It’s arithmetic — a roof’s worth of panels sold to a crew that keeps coming back is a better business than one installed job, and we’d be foolish to trade the first for the second.

Trade questions

The objections, answered.

Trade supply

Send us the roof.
It stays yours.

Plans, a takeoff or measurements. The twelve months start the day it lands.